FAQ’S For South West Letter Lights
We hope the below helps answer some of your questions about hiring letter lights and wedding extras from us. Please don’t hesitate to get in touch if not.
How BIG are they?
Our individual letter lights measure 4ft high by just under 3ft wide (1200mm x 800mm). Our ampersand (&) measures 3ft high 2ft wide (900mm x 600mm). Please make sure you have ample room before booking.
What letters do you have?
We have them all (well almost!). We have multiples of the alphabet and 3 sets of the 4 ft LOVE letters. We can almost supply any word you like. We have a lot of stock or we can make more letters in our workshop.
How do the letter lights work?
Each letter comes with a standard UK plug (5 Amp) and a 2m long power cable. Simply plug them in and away you go.
Where can I put the letter lights?
The choice is yours! If possible we recommend that the lights are positioned close to a wall as this way they are less likely to get knocked over.
Can I use the lights outside?
Most of our letter lights are for indoor use only. We have however recently completed a set of outdoor LOVE and have more versions in the pipeline.
How much deposit do you require?
We take a non refundable 50% deposit upon booking.
When is the balance due?
The balance is due 4 weeks before the event. Although you are more than welcome to pay the full amount upon booking or anytime leading up to the event but the full amount must be paid 4 weeks before. You will receive an automated payment reminder just before the balance due.
Do you send paperwork?
Yes. We have a cool digital booking system so you’ll have your paperwork to hand whenever you need it. Simply click the link and you’re in. You can view all details of the booking and even pay the invoice there and then.
How can we pay?
We accept all major Credit and Debit Cards, PayPal and BACS. Due to so many issues we no longer accept cheques. We apologise for any inconvenience this may cause.
Do you have Public Liability Insurance and PAT Testing certificates?
YES! We have Full Public Liability up to £10mil and all of our letter lights are proffesionally PAT tested to latest UK regulations. If you require copies please ask and we will get them sent straight across to you.
How long is the hire period?
The standard hire period is 24 hours. We would generally drop the off the morning off the wedding and collect again the next day. However, we undertaker that this isn’t always possible so please let us know you’re requirements and we’d be happy to help.
Delivery and Collection?
We offer Free Delivery and Collection within 20 miles of Plymouth. We will deliver the letter lights to your venue at an agreed time. We will then collect the letter lights the next day or next working day at an agreed time.
If I collect from you and drop back is it cheaper?
YES! We are more than happy for you to collect and drop the letter lights back to us. Please contact us for a price. You will need to ensure that you have enough vehicle. They will not fit in a normal hatchback or estate car.
Where are you based?
We have a workshop just on the outskirts of Plymouth.
What happens if they get damaged?
We provide ourselves on our quality and service so each letter light is checked thoroughly before leaving our workshop. Upon delivery someone will need to sign to say that the lights were delivered without fault or damage. In the unlikely event that the letter lights are damaged and require repair we will ask for contribution towards the repair. We understand that accidents do happen so small knocks and scrapes will not be billed for.
Do you supply spare bulbs?
We supply two brand new spare bulbs with every hire. In the event that these bulbs are not returned you will be billed £10 per bulb.
Do you supply an extension lead?
Unfortunately NOT! In the last 12 months we have lost over 20 extension leads. You can hire fully PAT tested extension leads from us for the one of fee of £10.